Privacy Policy

1. Introduction

Welcome to CataractClinics ("we", "our", or "us"). We operate the website https://cataractclinics.in (the "Site") and provide cataract screening coordination, home-based vision assessment booking, and clinic visit facilitation in Hyderabad, Telangana, India.

We are dedicated to safeguarding your privacy and ensuring transparency in how your personal data is collected, handled, and protected when you browse our Site, book screening appointments, or communicate with us.

2. Information We Collect

We collect only the data required to facilitate eye screening bookings and clinical consultations:

• Information You Voluntarily Provide: When booking a Home Screening or Hospital Visit through our online form or calling our coordination team, we collect your Full Name and Phone / WhatsApp Number (prefixed with +91), along with your residential area/address in Hyderabad for home visits and any vision symptoms you choose to share.
• Automated Device & Usage Information: When you access our Site, we automatically collect basic device metadata, browser type, screen resolution, operating system, and browsing behavior (e.g. pages viewed, time spent on the Site) to ensure technical stability.
• Payment Information: Our website does not collect, process, or store credit card, debit card, or net banking credentials. Any diagnostic or hospital surgical fees are settled directly at the hospital or through verified third-party payment gateways.

3. Legal Grounds for Processing

We process your personal data in accordance with the Indian Digital Personal Data Protection Act (DPDP Act, 2023) and general international privacy principles based on:

• Consent: Explicitly granted when you submit a booking request or initiate a WhatsApp chat or phone conversation.
• Contractual / Service Fulfillment: Processing contact details necessary to confirm, schedule, and execute your home or clinic screening.
• Legitimate Interests: Improving website security, combating spam/bot abuse, and optimizing page responsiveness.
• Legal Obligations: Compliance with applicable healthcare coordination regulations and statutory directives.

4. How We Use Your Information

The information collected is used strictly to:

• Confirm and schedule your preferred appointment (Home Screening or Hospital Visit).
• Send appointment notifications, prep guides, and coordinator updates via WhatsApp, SMS, or telephone.
• Coordinate care with certified optometrists, ophthalmic technicians, and partner eye hospitals in Hyderabad.
• Respond to patient inquiries and deliver dedicated patient coordination support.
• Maintain site integrity and evaluate traffic trends.

5. WhatsApp & Telephone Communications

By submitting your mobile number on our booking form, you explicitly authorize CataractClinics to reach you via WhatsApp or phone call at +91 92811 12828 for scheduling, appointment reminders, and service follow-ups. You may opt out of non-essential communications at any time by replying "STOP" on WhatsApp or stating your preference during a phone call.

6. Information Sharing & Third Parties

We do not sell, rent, or lease your personal data. Your data is shared strictly with:

• Clinical & Surgical Partners: Qualified optometrists, screening personnel, and accredited hospital eye care centers in Hyderabad (such as Refracto Eye Hospital) directly engaged in your eye care pathway.
• Technical Infrastructure Partners: Secure cloud hosting platforms and messaging APIs bound by strict data protection agreements.
• Legal Authorities: Where legally mandated by applicable law, court summons, or regulatory enforcement bodies.

7. Data Security & Storage

We implement industry-standard SSL (Secure Sockets Layer) encryption across our entire Site to protect your data during transmission. Access to patient contact information is strictly restricted to authorized care team coordinators and clinical personnel.

8. Your Rights

You have the right to request access to the personal data we hold about you, request corrections to outdated or incomplete details, or request deletion of your contact records when they are no longer required for clinical coordination.